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Warranty & Returns

Refund/Warranty Policy

All sales are final.  We do not offer refunds or exchanges on any of our products regardless of whether they have been used or not.  Please choose carefully before you complete your order.  If you have any questions about any products we sell, please email us at info@vaperzonline.com before placing your order.

 

Warranty Policy

Some of our products may require maintenance or minor adjustments before use.  This does not mean that the product is defective.  Pleas contact us if you need assistance or instructions.

 

14-Day Warranty, DOA and Wrong Item Claims

Please contact us at sales@vaperzonline.com with the details of the problem you are experiencing along with your order number.  If the issue cannot be resolved by email or telephone call, and a warranty repair or replacement is authorized, we will provide you with instructions on how to send the item back to us.  "Dead on arrival" and "Wrong item" claims must be reported within 72 hours from the time of delivery.  Warranty claims must be reported within 14 days from the time of delivery.  Please note that this means from the time and date the package was delivered and NOT from the time it was put to use.

In the event that you have ordered an item that is no longer available, we reserve the right to offer a replacement of similar and like nature.  This is not limited to color, total power output, etc. 

If you are instructed to send any items back to us your package containing the items must be postmarked within 5 days of receiving an email with shipping instructions.  If it is sent outside of the 5 days then any warranty claim will be voided and you will have to cover the cost of shipping your original items back to you. 


Shipping Costs

Customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer.  Shipping costs are non refundable.  All replacement and/or repaired products are shipped USPS first class.  We advise using delivery confirmation/tracking when shipping packages to us as we are not liable for packages that are missing.

14-Day Warranty

Please test all products for defects upon receiving your order.  Please notify us immediately if any item is DOA/defective.

All products, unless stated otherwise, carry an implied 14 day warranty against defects due to the manufacturing or failure.  Warranty does not include any use of the product that does not fall into the designed use of the product.  The 14-day warranty starts on the day the product is delivered and NOT on the day it was put to use.

Products are not warranted against misuse, mishandling, or liquid saturation regardless if damage is intentional or not.  There are NO exceptions.

 

Items not covered under our 14-day warranty: Eliquid, Coils and Clearance Items. Scratches and discoloration are considered normal wear and tear and are not covered by warranty.

 

Order Cancellation Policy

Please submit any cancellations via email to sales@vaperzonline.com.  Once the order has been shipped, we cannot cancel your order.

 

Compatibility

We do not guarantee that our parts and products are compatible with those of other manufactures or suppliers.